Support

Get help with your account and the platform.

Account Issues

If you are having trouble logging in, resetting your password, or accessing your account, please visit the Contact page and reach out to our support team with your registered email address and a description of the issue.

Deposit & Withdrawal Help

For questions about pending deposits or withdrawals, ensure your wallet address is correct and that you are using a supported network (TRON TRC20, Ethereum ERC20, or BSC BEP20). Transactions may take time to confirm depending on network congestion.

Slot & Income Questions

Daily income is calculated based on your active slots and current income rate. If you have questions about your slot status, income calculations, or cap limits, refer to the Documentation section or contact support for assistance.

Referral & Network Support

For questions about your referral code, genealogy tree placement, or house completion status, our support team can help clarify how your network is structured and what steps are needed for progression.

Report a Bug

If you encounter a bug or unexpected behavior on the platform, please report it through our contact channels. Include details about what you were doing, what you expected to happen, and what actually occurred.